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Smart Home Technology – Friend or Foe?

Anyone buying any cool tech gifts for themselves or for loved ones this holiday season? The possibilities are endless when it comes to “smart” devices that are available for you and your home! These devices range from smart plugs and…

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The Regtech Revolution: Using Technology to Improve Insurance Regulatory Outcomes

In a previous article, I talked about the InsurTech movement. That is, start-up companies developing technology solutions for insurance companies. One place insurance companies need help with is complying with new regulatory requirements. One branch of InsurTech that is working…

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Customer Service Then & Now

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…

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