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Customer Service Then & Now

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…

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This is Jazmine, How Can I Help You?

Less than a year ago, I was receiving a notice from my previous job stating that my branch was closing down. Like all of my coworkers, I was panicking and doing the math to calculate how long I would be…

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Keeping the Customer Service Spirit All Year Long

The holiday season has officially come to an end, but I wish that was not the case. The holidays represent more than gifts and time off of work – they represent being a little nicer and more thoughtful, and acting…

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