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Reeling in Great Customer Service

Surface water so calm you can see your reflection. The sun’s rays warming your skin and birds singing in the distance. These can only mean one thing – fishing! Okay, so maybe you didn’t picture fishing. Maybe you pictured your…

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Adjusting Your Attitude about Your Claims Adjuster

I have handled a lot of claims in my four-plus years as a claims adjuster.  I would love to say that all of them end with the insured adding me to their Christmas card list, but this is not always the…

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