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Getting Personal with Agents and Underwriters

I’ve been working in the insurance industry for 18 years now. Currently, I hold a position as a Personal Lines Underwriter with Central Insurance. However, when I obtained my very first position as a personal lines customer service representative at…

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The First Steps to Take After Your Identity Has Been Stolen

Original post authored by Assured Neace Lukens and shared with their permission.  Identity theft is becoming more and more common in today’s digital world.  If your personal information is stolen, it only takes thieves a matter of minutes to cause…

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Planning a Road Trip: The Best Route is a Painless Route

Summertime is the perfect time to relax on the beach with an umbrella, a cold beverage, and of course one of those tiny beach chairs. My wife and I recently shared this thought, but immediately followed it up with “How are we going to get…

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Grilling Safety Tips for Homeowners

Independence Day is right around the corner and many people celebrate with cookouts. While some people enjoy outdoor barbecues year round, summertime is ultimately the most popular time for grilling out. The best way to enjoy a summer of outdoor barbecues…

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Summer is Perfect for Preventing and Repairing “Ice Dam” Damage

In the Northeast, the term “ice dam” is met with grimacing faces and curse words. For those of you blissfully unaware of its meaning, an ice dam is the build-up of ice on roofs that causes damage to the building…

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Communication Skills “Speak” Volumes

Communication, and understanding its importance, is paramount to the success of any business. Proper communication skills are just as important in each of our individual lives as well. We’ve all dealt with a person or business that possessed less than adequate…

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Spring: A Renewed Sense of Customer Service

One of my favorite times of the year is the beginning of spring. Everything, and I do mean everything, appears rejuvenated! The sun shows its beautiful face earlier every morning, and it stays out even longer before tucking us into…

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Finding Great Customer Service is More Than Just Luck

When I was a child, one of my favorite childhood activities was to search for four-leaf clovers in my yard. Some people may think that it is pure luck when you find a four-leaf clover, and of course there is some…

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Navigating the Roof Claim Process

It’s springtime again and Mother Nature is already sending us strong winds and hail that may affect the one thing that offers the greatest protection to our home: the roof. Most of us have many questions when it comes to…

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