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Keeping the Customer Service Spirit All Year Long

The holiday season has officially come to an end, but I wish that was not the case. The holidays represent more than gifts and time off of work – they represent being a little nicer and more thoughtful, and acting…

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The Uninsurable Risk of Clark Griswold

We all have our own holiday traditions. One of my favorite things about this time of year is watching the holiday specials that air on TV each year. It’s been fun to revisit some of the classics with our kids in…

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