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The Spirit of Kindness in Customer Service

The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…

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Keeping the Customer Service Spirit All Year Long

The holiday season has officially come to an end, but I wish that was not the case. The holidays represent more than gifts and time off of work – they represent being a little nicer and more thoughtful, and acting…

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Coping with Customer Complaints

Providing excellent customer service can be very rewarding, not only for the customer but also for the service representative who provides it. It’s the human touch that allows us to build relationships with our customers, and it’s these very relationships that can be jeopardized…

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