Central Insurance Companies

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The Spirit of Kindness in Customer Service

The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…

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Small Business Safety: Taprooms & Tastings

As a long-time homebrew hobbyist and a self-proclaimed craft beer aficionado, I have a deep appreciation for the passion and hard work that goes into creating great spirits. If you’ve managed to turn your passion into your business and joined…

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Great Customer Service: Own It!

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…

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Responding to a Data Breach: What’s Your Plan?

When the storm sirens sounded last year, I scooped up my 4-year-old grandson and headed for our “safe closet.”  Have you ever sat in a closet with a 4-year-old with the door closed?  I suggest you have a flashlight available, because…

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New Year’s Resolutions – Corporate Style!

Wow, it’s hard to believe that 2011 is almost over! It’s been a wild ride this year, with the many ups and downs with our economy and unusual weather across our country……. so much of this is out of our…

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