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Great Customer Service: Own It!

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…

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Responding to a Data Breach: What’s Your Plan?

When the storm sirens sounded last year, I scooped up my 4-year-old grandson and headed for our “safe closet.”  Have you ever sat in a closet with a 4-year-old with the door closed?  I suggest you have a flashlight available, because…

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Dr. Wyldes’ Mad Scientist Advice Column

Dr. Wylde is a mad scientist with dreams of global domination, accompanied by narcissistic delusions of grandeur. When he is not busy tinkering away in his laboratory, he spends his free time giving advice on customer service and business related…

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New Year’s Resolutions – Corporate Style!

Wow, it’s hard to believe that 2011 is almost over! It’s been a wild ride this year, with the many ups and downs with our economy and unusual weather across our country……. so much of this is out of our…

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