Central Insurance Companies

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Coping with Customer Complaints

Providing excellent customer service can be very rewarding, not only for the customer but also for the service representative who provides it. It’s the human touch that allows us to build relationships with our customers, and it’s these very relationships that can be jeopardized…

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It’s Not What You Do, But How You Do It!

“If we don’t take care of our customers, someone else will.” It’s likely you’ve heard this quote before. While we aren’t sure who coined the phrase, we do know there’s a lot of truth in that statement!  It’s not only…

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The Working Dead

This past weekend I ran in a 5K obstacle race called “Run for Your Lives.” The premise is this: you go to a farm or wooded area, put on a belt that has red flags attached, and then run through…

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