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The Spirit of Kindness in Customer Service
The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…
Read MoreGreat Customer Service: Own It!
We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…
Read MoreCoping with Customer Complaints
Providing excellent customer service can be very rewarding, not only for the customer but also for the service representative who provides it. It’s the human touch that allows us to build relationships with our customers, and it’s these very relationships that can be jeopardized…
Read MoreIt’s Not What You Do, But How You Do It!
“If we don’t take care of our customers, someone else will.” It’s likely you’ve heard this quote before. While we aren’t sure who coined the phrase, we do know there’s a lot of truth in that statement! It’s not only…
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