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Is human interaction still necessary in a digital lifestyle?

When you think of really good customer service, what do you envision? I know that personally, I prefer many different methods of communication. My top picks would be:

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Customer Service in the Insurance World

February is a great month! February 14th is Valentine’s Day, which usually involves lots of chocolate, flowers, and other goodies. However, February is also Insurance Careers Month!

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Birthday Kindness All Year Long

Having just celebrated my 26th birthday, I was overwhelmed with love and affection. With all of the cards, phone calls, and kind words, I was very flattered.  That little extra attention truly made me feel special and I thought to…

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A Computer Cannot Replace Your Commercial Insurance Agent

Over the last 10-plus years, there has been a significant loss of manufacturing jobs in our country. One of the reasons is automation. Computerized robots have taken over a lot of the manufacturing jobs was held by our parents and…

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Positive Reflections Can Enhance Your Shopping Experience

If you’re in a customer service career, you already understand that your positive interactions can help control a situation. But have you ever considered the same when you’re the customer?

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Solutions for Keeping Your New Year’s Resolutions

It’s mid-January and the brutal cold of winter is finally here. If you’re anything like me, you’re doing your best to not let your New Year’s resolutions fade away.

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Don’t Discount Service During Black Friday Sales

The turkey has been carved, there’s nothing left of the pie, and your jeans are fitting a little tighter than before. So what’s next? Some may relax inside watching football with their family, but some may brave the cold to…

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