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The Spirit of Kindness in Customer Service

The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…

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Great Customer Service: Own It!

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…

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A Career Path You’ll Wish You Chose Sooner

When I first applied at Central, I had been looking for a stable job at a grounded and experienced company. While the job market can be somewhat unpredictable with positions available in so many different fields, I knew I didn’t…

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Answering the Call through Customer Service

Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was beyond ready to put my…

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Sharing Kindness and Compassion through Positive Customer Experiences

Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…

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The Value of Servant Leadership

While putting myself through college many years ago, I worked as a server in a couple of casual dining restaurants. Except for the occasional patron that “forgot” to leave a tip and the long odd hours, I loved that job!…

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Customer Service Then & Now

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…

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