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Be a Part of the Team!

September is one of my favorite months. It’s the official start of fall, which is my favorite season. I love the cooler weather and the changing colors. I also love the football! Being born and raised in Ohio, I am…

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Positive Employees Lead to Happy Customers

I was listening to a podcast the other day about corporate culture, featuring Pat Lencioni. Lencioni is the author of multiple best-selling books and owner of a company called The Table Group, which works with companies and advises them how…

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The Do’s of Customer Service

Because I’ve worked in customer service my entire career, I have taken my fair share of angry customers. Since I previously worked in management at a local restaurant, I dealt with upset customers on a fairly frequent basis, both on…

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The Benefits of Working with an Independent Agent

Having worked in the insurance industry for ten years, I have received many calls, e-mails, and texts from friends and family regarding their insurance needs. I am more than happy to assist where I can, but my conversations with them…

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Is Human Interaction Still Necessary in a Digital Lifestyle?

When you think of really good customer service, what do you envision? I know that personally, I prefer many different methods of communication. My top picks would be:

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Customer Service in the Insurance World

February is a great month! February 14th is Valentine’s Day, which usually involves lots of chocolate, flowers, and other goodies. However, February is also Insurance Careers Month!

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Birthday Kindness All Year Long

Having just celebrated my 26th birthday, I was overwhelmed with love and affection. With all of the cards, phone calls, and kind words, I was very flattered.  That little extra attention truly made me feel special and I thought to…

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