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The Value of Servant Leadership

While putting myself through college many years ago, I worked as a server in a couple of casual dining restaurants. Except for the occasional patron that “forgot” to leave a tip and the long odd hours, I loved that job!…

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Customer Service Then & Now

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…

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This is Jazmine, How Can I Help You?

Less than a year ago, I was receiving a notice from my previous job stating that my branch was closing down. Like all of my coworkers, I was panicking and doing the math to calculate how long I would be…

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One Word

Earlier this year, my company offered a presentation about Jon Gordon’s book One Word That Will Change Your Life. The basic idea of the book is to choose one word to focus on as your driving force for the year….

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Be a Part of the Team!

September is one of my favorite months. It’s the official start of fall, which is my favorite season. I love the cooler weather and the changing colors. I also love the football! Being born and raised in Ohio, I am…

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Positive Employees Lead to Happy Customers

I was listening to a podcast the other day about corporate culture, featuring Pat Lencioni. Lencioni is the author of multiple best-selling books and owner of a company called The Table Group, which works with companies and advises them how…

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The Do’s of Customer Service

Because I’ve worked in customer service my entire career, I have taken my fair share of angry customers. Since I previously worked in management at a local restaurant, I dealt with upset customers on a fairly frequent basis, both on…

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