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The Spirit of Kindness in Customer Service

The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…

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Great Customer Service: Own It!

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…

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A Career Path You’ll Wish You Chose Sooner

When I first applied at Central, I had been looking for a stable job at a grounded and experienced company. While the job market can be somewhat unpredictable with positions available in so many different fields, I knew I didn’t…

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Answering the Call through Customer Service

Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was beyond ready to put my…

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Sharing Kindness and Compassion through Positive Customer Experiences

Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…

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The Value of Servant Leadership

While putting myself through college many years ago, I worked as a server in a couple of casual dining restaurants. Except for the occasional patron that “forgot” to leave a tip and the long odd hours, I loved that job!…

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Customer Service Then & Now

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…

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This is Jazmine, How Can I Help You?

Less than a year ago, I was receiving a notice from my previous job stating that my branch was closing down. Like all of my coworkers, I was panicking and doing the math to calculate how long I would be…

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One Word

Earlier this year, my company offered a presentation about Jon Gordon’s book One Word That Will Change Your Life. The basic idea of the book is to choose one word to focus on as your driving force for the year….

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Be a Part of the Team!

September is one of my favorite months. It’s the official start of fall, which is my favorite season. I love the cooler weather and the changing colors. I also love the football! Being born and raised in Ohio, I am…

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