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5 Steps to Improve Your Customer Service
At Central, our top priority is maintaining positive relationships with our agents, policyholders, and employees. Every move we make is an effort to improve the experience of these vital individuals. Whether we’re honing our product offerings to meet policyholders’ changing…
Read MoreGivingTuesday and Customer Service
According to their official website, GivingTuesday was created in 2012 as a simple idea: a day that encourages people to do good. GivingTuesday is now a global movement that inspires hundreds of millions of people to give, collaborate, and celebrate…
Read MoreThe Spirit of Kindness in Customer Service
The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…
Read MoreGreat Customer Service: Own It!
We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…
Read MoreA Career Path You’ll Wish You Chose Sooner
When I first applied at Central, I had been looking for a stable job at a grounded and experienced company. While the job market can be somewhat unpredictable with positions available in so many different fields, I knew I didn’t…
Read MoreAnswering the Call through Customer Service
Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was beyond ready to put my…
Read MoreSharing Kindness and Compassion through Positive Customer Experiences
Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…
Read MoreThe Value of Servant Leadership
While putting myself through college many years ago, I worked as a server in a couple of casual dining restaurants. Except for the occasional patron that “forgot” to leave a tip and the long odd hours, I loved that job!…
Read MoreCustomer Service Then & Now
While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…
Read MoreThis is Jazmine, How Can I Help You?
Less than a year ago, I was receiving a notice from my previous job stating that my branch was closing down. Like all of my coworkers, I was panicking and doing the math to calculate how long I would be…
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