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The Spirit of Kindness in Customer Service

The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…

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Sharing Kindness and Compassion through Positive Customer Experiences

Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…

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Three Quick Customer Service Tips for Client Satisfaction

Anyone who works in the customer service industry knows how challenging this job can be. Not every client is happy-go-lucky, and servicing difficult clients can be taxing. It is the job of the customer service person to fight through this and…

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