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Answering the Call through Customer Service

Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was beyond ready to put my…

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Sharing Kindness and Compassion through Positive Customer Experiences

Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…

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Customer Service in the Insurance World

February is a great month! February 14th is Valentine’s Day, which usually involves lots of chocolate, flowers, and other goodies. However, February is also Insurance Careers Month!

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Three Quick Customer Service Tips for Client Satisfaction

Anyone who works in the customer service industry knows how challenging this job can be. Not every client is happy-go-lucky, and servicing difficult clients can be taxing. It is the job of the customer service person to fight through this and…

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