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The Spirit of Kindness in Customer Service
The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…
Read MoreAnswering the Call through Customer Service
Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was beyond ready to put my…
Read MoreSharing Kindness and Compassion through Positive Customer Experiences
Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…
Read MoreCustomer Service in the Insurance World
February is a great month! February 14th is Valentine’s Day, which usually involves lots of chocolate, flowers, and other goodies. However, February is also Insurance Careers Month!
Read MoreThree Quick Customer Service Tips for Client Satisfaction
Anyone who works in the customer service industry knows how challenging this job can be. Not every client is happy-go-lucky, and servicing difficult clients can be taxing. It is the job of the customer service person to fight through this and…
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