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Customer Service Then & Now

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…

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3 Ways to Keep A Positive Spirit After the Holidays

The holiday season is finally over. While the stores in the weeks leading up to Christmas seem incredibly chaotic, it almost seems busier after the holiday rush is through. Everyone is back to return or exchange gifts that were maybe…

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Positive Reflections Can Enhance Your Shopping Experience

If you’re in a customer service career, you already understand that your positive interactions can help control a situation. But have you ever considered the same when you’re the customer?

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The Value of The Human Touch

How many times have you placed a call to a credit card company, insurance company, or other business and are instructed to press 2, and then 4, and then 7 when all you want to do is speak with a…

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