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GivingTuesday and Customer Service
According to their official website, GivingTuesday was created in 2012 as a simple idea: a day that encourages people to do good. GivingTuesday is now a global movement that inspires hundreds of millions of people to give, collaborate, and celebrate…
Read MoreSharing Kindness and Compassion through Positive Customer Experiences
Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…
Read MoreCustomer Service Then & Now
While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…
Read More3 Ways to Keep A Positive Spirit After the Holidays
The holiday season is finally over. While the stores in the weeks leading up to Christmas seem incredibly chaotic, it almost seems busier after the holiday rush is through. Everyone is back to return or exchange gifts that were maybe…
Read MorePositive Reflections Can Enhance Your Shopping Experience
If you’re in a customer service career, you already understand that your positive interactions can help control a situation. But have you ever considered the same when you’re the customer?
Read MoreThe Value of The Human Touch
How many times have you placed a call to a credit card company, insurance company, or other business and are instructed to press 2, and then 4, and then 7 when all you want to do is speak with a…
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