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The Spirit of Kindness in Customer Service
The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…
Read MoreGreat Customer Service: Own It!
We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…
Read MoreThe Benefits of Working with an Independent Agent
Having worked in the insurance industry for ten years, I have received many calls, e-mails, and texts from friends and family regarding their insurance needs. I am more than happy to assist where I can, but my conversations with them…
Read MoreThe Gift of Time: A Grown-Up’s Christmas Wish
Every year, we ask children to create a Christmas wish list full of toys and gadgets and other young dreams. As adults, we tend to have more intangible items on our wish lists: more hours in a day, shorter to-do…
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