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The Spirit of Kindness in Customer Service

The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food,…

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Great Customer Service: Own It!

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…

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The Benefits of Working with an Independent Agent

Having worked in the insurance industry for ten years, I have received many calls, e-mails, and texts from friends and family regarding their insurance needs. I am more than happy to assist where I can, but my conversations with them…

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The Gift of Time: A Grown-Up’s Christmas Wish

Every year, we ask children to create a Christmas wish list full of toys and gadgets and other young dreams. As adults, we tend to have more intangible items on our wish lists: more hours in a day, shorter to-do…

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