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Coping with Customer Complaints

Providing excellent customer service can be very rewarding, not only for the customer but also for the service representative who provides it. It’s the human touch that allows us to build relationships with our customers, and it’s these very relationships that can be jeopardized…

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Received a Complaint? Summon Your Insurance Company!

Receiving the Summons and Complaint when a lawsuit is filed can be unsettling.  Many times a policyholder will call their insurance company or agent in a panic, wondering what to do. But notifying the company or agent is exactly what you should do: let your company…

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