As a claims adjuster, I wear a lot of different hats on a daily basis. On one hand, I am always trying to provide the best customer service, but I am also focused on the steps of adjusting a property claim or investigating an automobile accident. One of the best things about being a claims adjuster is that your job is never boring. Each claim has different circumstances, which provide separate challenges.
We know we need to recruit the right people and train them well. Once these people are in place, we need a tool to help monitor performance, set development goals, determine who should be promoted, and how to compensate our people. Most companies turn to performance reviews to help manage all this.
The winter holiday season brings great things like Christmas, New Year’s celebrations, delicious food, and time with family. It also can bring not-so-great things like adding pounds to the waistline, juggling a hectic schedule, and feeling more tired when you return to work after the first of the year then you were when the holiday season began!
Wow, it’s hard to believe that 2011 is almost over! It’s been a wild ride this year, with the many ups and downs with our economy and unusual weather across our country……. so much of this is out of our control! It just seems like none of us can ever get a break!
I have handled a lot of claims in my four-plus years as a claims adjuster. I would love to say that all of them end with the insured adding me to their Christmas card list, but this is not always the case.