This has been a strange year for weather, with some catastrophic losses occurring in the most unlikely of places. From earthquakes in Virginia to massive flooding in Pennsylvania, one has to wonder if we are truly safe from Mother Nature sometimes!
Have you ever had a friend at your house and they tripped on a step and got hurt? Maybe you are a business owner and you’ve had a customer that slipped and fell on your property. Accidents happen, often by no fault of yours. That’s why you carry medical payments coverage on your insurance policy.
For parents, the end of summer can be bittersweet. While many of us are glad school is back in session, the countless extra-curricular activities that go hand-in-hand with the start of another school year are in full gear too. From football practice to French Club, each day brings new opportunities for parents everywhere to practice our favorite avocation—family shuttle service operator. And if your family is like my family, you’re probably shuttling not just your own kids but your kids’ friends as well.
Few things (if any) are more important in today’s business climate than good quality customer service. It’s what sets us apart from everyone else! As someone who works in services, I recognize the fact that I only have a few minutes (or seconds) to make an impression on a customer. Those few moments however, can form someone’s opinion about an entire company.
At times, Risk Management and Loss Control get a bad rap. Loss control consultants are viewed in some people’s eyes as “the inspectors who are here to tell me how to run my business” or “the ones who will make my life difficult.” They can be viewed as the enemy and not having the best interest of the insured in mind. Actually, that couldn’t be further from the truth.
Douglas Engelbart introduced a prototype of the first computer mouse in 1964 – it was made of a wooden shell and had 2 metal wheels. Billions and billions of clicks later, we now have a version of the mouse on nearly every laptop and desktop computer in use.
You probably agree with the statement “Time is money.” Yet many times when it comes to our people we waste time AND money by shortchanging their training. A manager once said to me “We don’t have time to train!” I took this discussion as an opportunity to help the manager see that training our people is a critical investment we must make to SAVE time and money.