Few things (if any) are more important in today’s business climate than good quality customer service. It’s what sets us apart from everyone else! As someone who works in services, I recognize the fact that I only have a few minutes (or seconds) to make an impression on a customer. Those few moments however, can form someone’s opinion about an entire company.
At times, Risk Management and Loss Control get a bad rap. Loss control consultants are viewed in some people’s eyes as “the inspectors who are here to tell me how to run my business” or “the ones who will make my life difficult.” They can be viewed as the enemy and not having the best interest of the insured in mind. Actually, that couldn’t be further from the truth.
Douglas Engelbart introduced a prototype of the first computer mouse in 1964 – it was made of a wooden shell and had 2 metal wheels. Billions and billions of clicks later, we now have a version of the mouse on nearly every laptop and desktop computer in use.
You probably agree with the statement “Time is money.” Yet many times when it comes to our people we waste time AND money by shortchanging their training. A manager once said to me “We don’t have time to train!” I took this discussion as an opportunity to help the manager see that training our people is a critical investment we must make to SAVE time and money.
Have you ever had an employee unable to work due to a back injury? If you have, you are not alone, as many employers deal with this serious workplace issue. By following a few simple tips, you can help reduce back injuries at your facility, which makes for a healthier staff and potential savings in insurance costs.
Catastrophes can strike anywhere and at any time. In just the last three weeks, many areas across our nation have been impacted by the forces of Mother Nature.