Evolving Through Expertise: Central’s 2021 Annual Report

Last year was a big one for Central. Our agents expressed a clear desire to go even deeper with us. Aligning with their wants and needs fueled our strategy, setting us up for a year of growth while remaining committed to our core values.

Our team rose to the occasion, leaning into a spirit of excellence at every opportunity. Throughout 2021, we leveraged the specialized expertise of our vertical teams to drive innovation in step with the evolving needs of our commercial agents and policyholders. Our claims department fulfilled our promise to serve, bringing heart, humanity and hospitality to every interaction. The outcome of our cross-team collaboration is something to be proud of.

From enhanced vertical expertise to exciting new product development and exceptional customer service scores, we’re excited to share the full story of 2021 in our Annual Report. View it here.

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