Central Insurance

Category: Service


A Few “Reindeer” Games for Better Service

Recently our Vice President of Customer Service asked how we can help build morale and/or improve our customer service.  This got me thinking so I researched ways we could put a twist on our customer service and life in general.  How can we make our…

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It’s Not What You Do, But How You Do It!

“If we don’t take care of our customers, someone else will.” It’s likely you’ve heard this quote before. While we aren’t sure who coined the phrase, we do know there’s a lot of truth in that statement!  It’s not only…

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How I Became a Raccoon Wrangler

As a claims adjuster, I wear a lot of different hats on a daily basis.  On one hand, I am always trying to provide the best customer service, but I am also focused on the steps of adjusting a property claim or investigating…

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New Year’s Resolutions – Corporate Style!

Wow, it’s hard to believe that 2011 is almost over! It’s been a wild ride this year, with the many ups and downs with our economy and unusual weather across our country……. so much of this is out of our…

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Adjusting Your Attitude about Your Claims Adjuster

I have handled a lot of claims in my four-plus years as a claims adjuster.  I would love to say that all of them end with the insured adding me to their Christmas card list, but this is not always the…

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What Women Want: A Relationship with Good Customer Service

I read a study recently that said 95 percent of women are the financial decision makers in their household.  95 percent!  It got me thinking about a show I’ve been watching lately called “Mad Men.” If you’re not familiar with the…

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Three Reasons to Choose Trusted Choice

Recognize this logo?  You’ve probably seen it in an ad or on TV, or maybe in your insurance agent’s office.  Do you really know what it means? 

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