Central Insurance Companies

Category: Communication


Zoom In On A Winning Presentation

Recently I conducted several training workshops on how to deliver a winning presentation. During this workshop, we discussed the use of PowerPoint as a visual aid. PowerPoint can be boring if not used effectively. To combat this, I suggested another…

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A Short Pencil and other Kenny-isms

I used to work in a sales office with an older gentleman named Kenny. He was the greatest. Old school values, old school manners. A relaxed, easy-going guy, but smart as a whip. Stories? He had a million of them….

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The Net Neutrality Debate Explained

If you’ve been following the news lately, you’ve probably heard a lot about the debate over net neutrality and the ongoing dispute between billion dollar companies over the Internet. Most people, however, probably don’t understand what the dispute is really…

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Quick Tips for Great Customer Service

Delivering top-notch customer service is not always easy.  In fact, it can be somewhat stressful at times.  Here are some tips to help improve your customer service:

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4 Simple Tips for Dealing with a Difficult Customer

Working in the customer service field, I’ve dealt with a wide variety of difficult customers.  There are those who may get along fine with your co-worker, but their personality simply rubs you the wrong way. Then there are those who are difficult…

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Defeating the Danger of Distracted Driving

Texting and driving is a deadly combination.  Not only is it dangerous, it’s illegal in 11 states for all drivers.  In fact, some states will be using distracted driving as a primary enforcement measure, which means an officer may cite a driver just…

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Debbie Downer or Happy Hilda: Keeping a Positive Attitude in the Workplace

To get passionate customers, you need passionate employees.  Employees must be empowered to do the right thing and be willing to walk a mile in their customers’ shoes. After all, your customers not only have an interest in your product,…

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