Central Insurance Companies

Category: Communication

4 Simple Tips for Dealing with a Difficult Customer

Working in the customer service field, I’ve dealt with a wide variety of difficult customers.  There are those who may get along fine with your co-worker, but their personality simply rubs you the wrong way. Then there are those who are difficult…

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Defeating the Danger of Distracted Driving

Texting and driving is a deadly combination.  Not only is it dangerous, it’s illegal in 11 states for all drivers.  In fact, some states will be using distracted driving as a primary enforcement measure, which means an officer may cite a driver just…

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Debbie Downer or Happy Hilda: Keeping a Positive Attitude in the Workplace

To get passionate customers, you need passionate employees.  Employees must be empowered to do the right thing and be willing to walk a mile in their customers’ shoes. After all, your customers not only have an interest in your product,…

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Breaking Your Bad Communication Habits

It is strange how one can find another person’s habit irritating without realizing that you sometimes do exactly the same irritating thing yourself. My husband and I recently shared some of these habits with each other.  I shared that he overuses the word…

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