Central Insurance Companies

Category: Communication


Tips for a Better Presentation

Many people get nervous when it comes to giving presentations and public speaking, but sometimes it’s necessary at work. Whether you are pitching an idea to managers and supervisors or giving an informal presentation to fellow coworkers, here are some…

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Loss Control: “Not another safety training blog!?”

Recently, I went to a meeting where the guest speaker presented a training session on ladder safety. My first reaction was, “Not another ladder safety training session!”  This had nothing to do with the quality or expertise of the presenter, nor…

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A Computer Cannot Replace Your Commercial Insurance Agent

Over the last 10-plus years, there has been a significant loss of manufacturing jobs in our country. One of the reasons is automation. Computerized robots have taken over a lot of the manufacturing jobs was held by our parents and…

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Making the Switch: Ten Features of VOIP

VOIP (Voice Over Internet Protocol) originated in 1995. I remember using it shortly after that. The application I used would allow you to randomly connect to strangers anywhere in the world. Even though the quality was terrible since I was…

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Caring Customer Service Makes A Lasting Impression

As a fairly new employee at my company, it can sometimes feel intimidating to always provide the best service possible. I have an excellent training program, tons of support, and open lines of communication with my entire department, but I’ve…

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Problems in the Workplace: Try Positive Confrontation

Have you ever had a co-worker that drove you absolutely crazy? What did he or she do that made you want to scream? Now, did you ever actually do anything about it?  Chances are you either allowed your anger to erupt, or you…

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Taking the H.E.A.T.: 4 Steps for Improving Customer Service

Throughout my career as a customer service representative, I’ve attended workshops and meetings where I’ve been given several tips and tools on providing outstanding customer service. One strategy that really stuck with me over the years, particularly when I’m facing a tough…

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