Central Insurance Companies

Category: Communication


Adjusting to Remote Work

  So COVID-19 has turned you into a remote worker. Maybe you’ve always wanted to work at home. Or maybe you miss your coworkers. It’s an adjustment. Here are some tips that can help you enjoy your new work environment.

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Working Remotely? Remember to Secure Your Webcam!

The Covid-19 pandemic, also known as the novel coronavirus, has affected daily life in unprecedented ways. Because of home-work and homeschooling measures, millions of Americans are using video conferencing for the first time. With this surge in new users, there…

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A Culture of Appreciation is Everything!

“Culture is Everything.” It’s a phrase I first heard from Mr. Bill Purmort, current President of Central Insurance Companies, and I think it’s a great way to introduce today’s blog topic…employee appreciation. Why? Because, tomorrow, March 6th, 2020, is National…

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Getting Personal with Agents and Underwriters

I’ve been working in the insurance industry for 18 years now. Currently, I hold a position as a Personal Lines Underwriter with Central Insurance. However, when I obtained my very first position as a personal lines customer service representative at…

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Great Customer Service: Own It!

We all know that customer service is a simple thing that makes a big difference. Many companies profess to have “Great Customer Service” or “The BEST customer service in the industry!” But, what really is great customer service and how can…

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Changing the Stigma of Insurance

Attend elementary school, graduate high school, go to college and get a degree, and then head out into the workforce; the standard career path. The problem is that model and expectation does not fit everyone and many do not know…

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Living the Glamorous Life of Loss Control

A day in the life of a loss control consultant is the closest thing in the insurance industry to being a rock star. People love to see my name calling on their phone or see me showing up at their…

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Endless Possibilities Exist in the Insurance Industry

I’ve written a couple of times in the past about how much I enjoy the insurance industry and how I was able to find a home in it back in 2001. However, there’s no reason to keep writing about me;…

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Answering the Call through Customer Service

Shortly after finishing my undergraduate studies, my husband and I moved back to my hometown where I was working as a server at a local restaurant. Though I had just started graduate school, I was beyond ready to put my…

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Sharing Kindness and Compassion through Positive Customer Experiences

Before I started my career at Central, I had very little experience being on this side of customer service interactions. While I have always strived to be kind to others, I would still get impatient or frustrated with service representatives…

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