Central Insurance Companies

Category: Communication


The Value of Servant Leadership

While putting myself through college many years ago, I worked as a server in a couple of casual dining restaurants. Except for the occasional patron that “forgot” to leave a tip and the long odd hours, I loved that job!…

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Customer Service Then & Now

While browsing Pinterest the other day, I came across this photo of a phone operator from 1911. It made me stop and think about the technology we use to interact with customers today and how those lines of communication have evolved…

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This is Jazmine, How Can I Help You?

Less than a year ago, I was receiving a notice from my previous job stating that my branch was closing down. Like all of my coworkers, I was panicking and doing the math to calculate how long I would be…

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Think Twice Before Using Public Wi-Fi

In today’s increasingly technological society, public Wi-Fi is found almost everywhere: airports, hotels, malls, restaurants, and coffee shops to name a few. Since it is so commonplace, most of us connect to the free Wi-Fi without thinking twice. While it…

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Lessons Learned from Tragedy

It’s been a few weeks since Category4 Hurricane Harvey slammed into southern Texas and hovered over the region dropping historical rainfall. The catastrophic damages are devastating. According to CoreLogic, a property analytics firm, between $25 billion and $37 billion worth…

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A Two-Tier Approach to Protect Yourself from Identity Fraud

Cyber attacks are increasing at an alarming rate and the resulting data breaches have led to countless amounts of personal information being exposed to unscrupulous individuals. While banks have become more proactive in monitoring accounts for activity that appears to…

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The Do’s of Customer Service

Because I’ve worked in customer service my entire career, I have taken my fair share of angry customers. Since I previously worked in management at a local restaurant, I dealt with upset customers on a fairly frequent basis, both on…

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