The holiday season is officially here (which I like to think started on World Kindness Day in November)! Thanksgiving just passed, today is #GivingTuesday, and Christmas is right around the corner. The holiday season represents more than just tasty food, time off of work, and gifts – it represents a spirit of kindness, being thoughtful and generous, and simply treating others as you would like to be treated (with a smile on your face).
It seems it’s easy to be more cheerful during the holidays, but with the busyness and rush that the holidays typically bring, it can actually be easy to forget the reason for the season and the spirit of kindness. It is important that customer service remains in the spirit and goes above and beyond expectations for the customers.
Here are four ways to add a little more kindness to your service.
- Don’t forget the impact of a handwritten note. Whether it is a thank you or an apology, a handwritten note or letter goes a long way in this digital age. Customers appreciate the personal touch, and taking the extra time to write a note shows that you care.
- Be mindful of tone. Even a polite statement can come across “cold” if the wrong tone is used. The way you speak to customers sets the tone (pun intended) for how they view both the company and your ability to help them.
- Listen. This may seem obvious, but being a good listener is the best way to serve customers. Listen and determine what the customer needs, and then offer a solution.
- Acknowledge and learn from your mistakes. If you make a mistake, apologize to the customer and assure them that you will correct it. If you realize that an exchange you had with a customer was not as considerate and helpful as it could have been, reach out to them to make it right.
The holidays are a great time for customer service representatives to make positive and lasting memories for their customers. Remember to live in the spirit of kindness, not just during the holidays but all year long, to be the best customer service person you can be.
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